Best Language Course: A Guide to Customer Service Skills for the Help Desk Professional Review
by Donna Knapp
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
Customer Reviews
Emily R.
"Clear, crisp audio."
Reviewed on December 24, 2025
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"Voice acting is top-notch."
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Jennifer K.
"The narrator did a fantastic job!"
Reviewed on December 26, 2025
Sarah M.
"Listened during commute, amazing."
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Sarah M.
"Great value for the credit."
Reviewed on December 27, 2025
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